Discovery Call
We will call you to discover what help your requirements are and to define the support we can therefore give you. We will also walk you through our processes so nothing is hidden…
Welcome to Admin Angels
Admin Angels are a team of professionals who can help you get back on track by giving you the time to drive your business forward while we to handle all of your comparatively low value, repetitive tasks so that you concentrate on managing your business.
As a team Admin Angels allow you to buy back your own time. By spending a little to save your time on mundane admin chores you will free up time for high value tasks, therefore becoming a more productive business.
Task Requirement
We will guide you through a simple process that we have used many times to make sure we fully understand what your requirements are for now as well as other options that might interest you into the future…
Service Period
Between the Discovery Call and the Task Requirements we will have come to an agreement of what we can offer to suit your needs. With this knowledge we can agree a suitable time-frame per day that will probably be needed to achieve your requirements…
Communication Plan
In our experience we have found that one of the main reasons Virtual Assistants don’t work out for someone is ineffective communication. Due to this we set out a simple plan and stick to it…
System Access
When you are comfortable that we are the right team to assist manage and monitor this process through our communication plan; then it is time to manage how we gain access to your systems within the agreed guidelines…
Settling in Period
A settling in period should be expected when working with anyone new which gives us time to familiarise ourselves with each other’s systems and processes as well as your individual way of liking things done or formatted – nobody will know from day one…
Services
Our services are broken down into three main sections. Don’t think we believe in a “one fits all” theory but we had to start somewhere. Our process starts with what we call a Discovery Call and this is to see what you need from anywhere below as it really doesn’t matter, we have it covered and are here to assist.
Executive Assistant
Even though we are not next to you we can effectively help you with tasks and scheduling that affect your normal day, from supporting you in your role or more general back office related.
Email Inbox Support – personal or shared
We all find the first hour and even more of ones working day can be sorting through emails most of which just aren’t worth our time so why not start your working day with a clean and prioritised inbox? Even adding up a single hour a day is more than 20 hours a month you can cut out just managing junk mail and prioritising the rest. Your assistant will summarise your inbox and put the emails you need to read into your important email inbox.
Meeting and Appointment Schedule Management
How often do you find a group that need to meet can’t set up a single day and time that everyone can agree to without multiple mails back and forth just to schedule one meeting/appointment? Your assistant will find a day and time that suits everyone involved, as well as manage the sending of agendas, calendar invites and probably organise tea, biscuits and even lunch.
Travel Arrangements
We all have to travel but the chore is organising everything when really, we want to focus on the reason for the trip, wouldn’t it be good if you could forget the organisation side because you know it is in good hands? Your assistant will find and organise your desired travel and accommodation itinerary from pricing and options to actually finalising transactions if you authorise it but more than that you would receive a “Travel pack” with the step by step travel and accommodation itinerary down to a brief overview of the faces you are meeting with.
Personal Life Support
This isn’t as daft as it might seem, but you know as a professional your work often means you can struggle to manage personal life commitments and can require support to keep your personal lives in good order. Have you forgotten to get that gift for that special someone? Let us arrange that family dinner, organise your family/friend’s birthday gift and more.
Sales & Marketing
Sales and Marketing have a lot of what we can call every day low-value tasks, although they need to be done, they are simple and repetitive. Your time could be better spent! Your assistant can assist with marketing campaign plans, quite easily execute them according to the plans and within your guidance.
Email Communication Campaigns
Email campaigns or edms are standard and important client contact mediums that are often scheduled to be sent monthly but just take valuable time! What about the more personal side of business of sending standard emails to clients on their birthdays or for Christmas cards; would it be easy if these just happened without needing to remember or worry? Your assistant can format edms or emails from your draft notes and schedule their sending within your preferred mailing system and as for the card if they are on your calendar you can consider them done.
Research
To reach out to the right people we need to spend time sourcing customer details so we can target the key decision making people as well as finding out company background information that can be later used either within one to one meetings or at events where so many contacts are made; all of this takes time so wouldn’t it be useful if you could spend that time earning money? Your assistant if you give a clear briefing can take a lot of the research work away from you freeing up your time.
Editing and Posting Content
We all need to grow Brand awareness and we all need to share information across multiple channels to build trust in our services as well as the transparency that customers are looking for with that “feel good factor”, this can be from ongoing business posts or portfolios of work to promote what you have achieved. There is also the content for presentations and proposals that need formatting into the company templates, website content, social media content and the list goes on. Your assistant can literally save you hours managing and posting content across your key media channels.
Data Capture, Review & Reporting
Just back from an event where you picked up a hundred or more business cards that now need to be added to your CRM? Need to track a recent campaign that has run across different channels but you need that data collated and formatted for presentation to gauge its effectiveness? With a good brief these are tasks that can just go away and will come back completed by your assistant, who can not only complete the task but can produce an executive summary you can rely on!
Human Resources
HR and recruitment can be very time-consuming spending hours on end to find the right candidate, posting job adverts on numerous websites, reviewing many CV’s and all the candidate communications involved. Your assistant can support you with many of these related tasks.
Company Compliance
One of the biggest single functions an HR person has is to ensure the company stays compliant with Laws of the Land and Regulations. There are always updates and new regulations proposed, HR needs to think about the impact they will have on business. Take a new overtime law, for example. A company can obviously get in big trouble if it does not comply with laws!
Policies & Procedures
Another important HR responsibility, is to work with the business owner and executive staff to develop a series of policies and procedures, and then publish those in an employee handbook.
Every small business needs a handbook from the minute they have even one employee. It should include policies that cover topics like annual leave and sick time, leave of absence, performance management, behavioural issues and more. The policies and procedures provide consistency, so the employer does not have to make it up as the go, ensuring all employees are treated equally and fairly
Candidate Search Support
Need staff but don’t want to pay recruitment agency fees? Your assistant can manage the platform account setup and job posting process for you, posting your job opportunity on to relevant platforms (free and paid).
Candidate Filtering and Review Support
We can sort through the candidate applications for you, selecting the most promising candidates based on your pre-agreed selection criteria, leaving you to focus on key interviews and the final act of hiring!
Candidate Communication
Save yourself the back and forth involved with communicating with candidates. Organising meetings, saying thanks but no thanks etc.., your admin assistant can manage this for you.
Other
As other tasks come up, you may request your admin support consultant to help with them. This could involve any other aspect of the HR & Recruitment process.
We try to be different
Our ethos is to be the best we can to help you shine…
Quality People
All of the team have an average of 7 years admin support experience most have also been office managers. English is their mother tongue and are UK based, that have your back.
Approachable
All our admin team have a professional, natural, positive and engaging personality who can suggest as well as do, there really are there to make your life easier.
Transparency
We operate a 100% open book policy and so if we create shared storage areas to allow your support team member to work we will include you in all shared folder structure.
Tailored Service
We work closely with all our clients to ensure we clearly emulate the desired Company Image, with added value, but at a cost you can afford.
Security
We have standards and processes in place where your data is always kept segregated from others and if required can be handed back still in the structure you are used to.
Results Driven
Our administrators are selected and matched to your business requirements based on experience and skill-set as we want things to be right.
Project Admin
Not ready for a dedicated Admin team member yet but you have admin tasks you need to get done on a project basis?
Time is always something we just don’t have enough of, even if we have admin staff in place they are working at capacity but there seems to always be jobs that we need doing…
Frequently asked questions
If I have issues who do I talk to?
Your first point of call should be your assistant as they can discuss any service concerns you have, each assistant logs and reports any and all client concerns to our assistant team leader so if any escalation is required beyond your assistant, our assistant team leads will understand the basis of your concern and can help address it. Obviously in the unlikely occurrence that your concern is with the assistant you will have an account manager who can be contacted directly.
How do I stop the service?
This isn’t an issue at all because of our pricing structure you will effectively be working your notice all the time but we will require written notice or termination to establish the internal closing down of your contract as well as preparing of all your documentation for you to remove from our servers. This process takes up to two weeks and therefore as long as we receive your written notice before the 15th of the month there will be no further payments required; however, should it be after the 15th we will need to take one more payment to facilitate the closure.
What about security of my personal data?
We have well established and enforce security processes that keep your data secure, within our storage we use 256-bit encryption and restricted access to only authorised personal. If we hold extra sensitive data i.e. credit card information to process payments such as flights or other travel requirements, this information is held only by your assistant within a private “volt” folder. If you are not comfortable can communicate all the information ready for payment directly by you without all the prep and organising.
Do I have a dedicated contact?
Within the Discovery Period you will come into contact with the management team that you will always have access to. For work itself you will be assigned a dedicated assistant who will ensure your account and task requirements run smoothly being your main contact and who actually will do your day to day work; however if you have requirements outside their skill set (i.e. accounting) then they will manage this work on your behalf within our team, so you don’t have to worry about anything.
What people say about us…
if we have worked with you and want your say ask and we will guide you to the light…
I have been a client of Admin Angels for a few years now and I’am very pleased with their services and attention to detail. I use them for day to day admin and back-office tasks. One of the better teams I’ve used that’s why I’m still using them.
Love Admin Angels work! I’m having an amazing experience with them, Amy supported the build of my site from the ground up project managing almost everything for me and so I’m extremely, exceedingly, wonderfully, happily, marvellously impressed with the services; thanks guys 
I found this service to be fantastic. They support me in all aspects of my life with their amicable and enjoyable process. I don’t know what I’d do without their help after using them. Admin Angels have given me the time to enjoy life again and are a pleasure to work with.
